Domestic abuse cases are often the most distressing aspect of a process server’s workload, but they are also the most rewarding.
We appreciate the seriousness and urgency of these matters and have extensive experience in serving non-molestation orders, occupation orders and prohibited steps orders.
Although the preferred method of service is always to personally hand the documents to the respondent, a non-molestation order usually states that the order is served once the respondent is “made aware of the terms of the order by personal service, by telephone or otherwise”.
We have a very high success rate in personally serving documents but when faced with a particularly evasive respondent or when we have no home or work address, we are often instructed to serve the orders by telephone. In addition, we also follow up by sending the orders via email or WhatsApp. The WhatsApp method is particularly useful as it allows us to document exactly when the message was delivered and when it was read.
The key to ‘good service’ is being able to demonstrate to the court that the respondent is aware of the terms of the order, the penal notice and the date, time and place of any future hearing.
Finally, we lodge copies with the police and provide detailed statements of service without which the orders cannot be enforced.
Britannia – your process server in London is here to help.